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LiveKit is the runtime infrastructure the Voice agent uses to place and receive calls. Connecting LiveKit (with your telephony provider wired in alongside) is what makes the Voice surface come alive.

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What it unlocks

  • The Voice surface in the cockpit.
  • The COD-confirmation loop for D2C brands shipping cash-on-delivery orders.
  • Inbound and outbound calling with a brand-voice TTS layer and a tool-using LLM.
  • Call transcripts and recordings in the cockpit, attached to the proposals the calls produce.

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Scopes / wiring

LiveKit is configured with project credentials plus a telephony provider (Twilio, or equivalent) for the actual PSTN leg. The cockpit stores those credentials encrypted at rest and reads them per-brand at call time.

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Where data flows

  • LiveKit → cockpit: session metadata, transcripts, recordings, and outcomes. Stored against the brand the call was placed for.
  • Cockpit → LiveKit: outbound call initiation, in-call tool use, and session control.

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Usage

Voice runtime is metered in minutes per month against your plan’s voice pool. See Pricing → Usage limits for current allowances and overage behaviour.

Connect LiveKit

Open Settings → Integrations.