A loop is a cross-agent flow. One operator intent — or one external trigger — kicks off a sequence where multiple agents collaborate, each drafting their slice, all gated through your single Inbox. Loops are the cockpit’s orchestration moat made visible. They’re the thing a Zapier-style builder can’t do at marketer-grade UX.Documentation Index
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The KPI strip
Active loops
Waiting on operator
Completed today
Blocked / failed
Upcoming within 24h
The three loops shipping today
- COD confirmation
- Ads anomaly
- Lead reply
A new Shopify order on a cash-on-delivery payment method triggers the Voice agent to place a confirmation call. The transcript is summarised, fraud signals are flagged, and a proposal lands in your Inbox to either confirm, reschedule, or cancel the order.
What’s on the page
- Loop-type tabs for the three flows above.
- Active loop board — each running loop with its current state, the agent currently holding it, and what it’s waiting on.
- Per-loop timeline — a step-by-step view of how a loop unfolded, end to end.
- Outcome summary — what the loop produced after completion.
What Loops will not be
Loops are not a Zapier-style node-graph builder. The cockpit shows you the loops we ship; you don’t author new loop types in a canvas. New loop shapes ship as product, not as configuration.Open Loops
See your active flows.