> ## Documentation Index
> Fetch the complete documentation index at: https://docs.meshpilot.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Voice

> Calls placed, connect rate, transcripts, and recent voice activity.

The Voice surface shows the cockpit's phone-call layer — inbound and outbound calls driven by the Voice agent through LiveKit and your telephony provider. Most common use case today is **COD confirmation** for D2C brands shipping cash-on-delivery orders.

## The KPI strip

<CardGroup cols={3}>
  <Card title="Calls placed" icon="phone-outgoing" />

  <Card title="Connect rate" icon="phone-call" />

  <Card title="Avg duration" icon="clock" />

  <Card title="Successful outcomes" icon="check" />

  <Card title="Pending follow-ups" icon="bell" />
</CardGroup>

## Secondary modules

* **Call log** — recent calls with brand, intent (COD-confirm / feedback / lead-qual), outcome, and duration.
* **Transcript / detail drawer** — click any row to read the transcript, hear the recording, and see the proposal the call generated (if any).
* **Recent voice activity** — what the agent has been doing across all brands.
* **Domain-specific blocks** — e.g. COD-confirm dashboards for brands running that loop.

## How the Voice agent uses this surface

The Voice agent runs scheduled outbound batches (e.g. confirm today's COD orders) and handles inbound calls where configured. After each call, it summarises the transcript, flags any signals (fraud, address-correction, complaint), and queues a proposal — confirm the order, reschedule the delivery, escalate to a human, etc.

<Note>
  Voice minutes are metered per plan. See **Pricing → Usage limits** for the current pool.
</Note>

<Card title="Open Voice" icon="arrow-right" href="https://meshpilot.app/dashboard/voice">
  See your call log.
</Card>